Terms & Policies
Horizone Management Services Limited
Effective Date: [September 2026]
These Terms & Conditions apply to the provision of services by Horizone Management Services Limited (“Company”) to its clients.
1. Definitions
In these Terms, unless the context requires otherwise:
“Company” means Horizone Management Services Limited.
“Client” means the business, organisation or person purchasing or receiving the Services from the Company.
“Contract” means the Service Order together with these Terms & Conditions.
“Personnel” means the Company’s employees, workers, agents and any approved subcontractors engaged to perform the Services.
“Service Order” means an accepted quotation, proposal, purchase order acceptance or other document agreed between the Company and the Client that identifies the Services to be provided.
“Site” means each premises, property or location at which the Services are to be performed.
“Services” means the security, K9, cleaning, facilities management or other related services specified in the relevant Service Order.
“Business Day” means any day other than a Saturday, Sunday or public holiday in England.
2. Provision of Services
2.1 The Company will provide the Services described in the applicable Service Order.
2.2 The scope, frequency, location, duration and any specific requirements of the Services will be agreed with the Client and recorded in the relevant Service Order or quotation.
2.3 The Company will use reasonable care and skill in providing the Services and will use appropriately trained Personnel for the services being provided.
2.4 The Company may make reasonable changes to Personnel or operational arrangements where necessary to maintain service continuity, subject to the requirements of the Service Order.
3. Service Orders and Acceptance
3.1 A Service Order becomes binding when it is accepted by the Client and/or the Company begins providing the Services, unless otherwise agreed in writing.
3.2 Each Service Order will form part of the Contract between the Company and the Client.
3.3 If there is any conflict between these Terms and a specific written Service Order, the Service Order will take precedence to the extent of the conflict.
4. Client Responsibilities
4.1 The Client will provide the Company with reasonable access to the Site and any information reasonably required to perform the Services.
4.2 The Client must provide accurate and relevant information relating to the Site, known risks, access arrangements, working conditions and any specific instructions relevant to the Services.
4.3 The Client must provide safe and reasonable working conditions for the Company's Personnel.
4.4 The Client must promptly notify the Company of any material changes to the Site, access arrangements, security risks or other circumstances that may affect the Services.
5. Security Services
5.1 Where the Services include private security activities, the Company will provide Personnel with the qualifications and licences required for the activities being performed.
5.2 Security services are intended to reduce and manage identified security risks. Unless expressly agreed in writing, the Company does not guarantee that theft, damage, loss, intrusion or any other incident will never occur.
5.3 The Company will maintain appropriate operational procedures for the security services agreed with the Client.
6. K9 Services
6.1 Where K9 services are provided, the Company will deploy appropriately trained handlers and dogs suitable for the agreed service.
6.2 The Client must inform the Company of any known hazards, animals, restricted areas, environmental conditions or other circumstances that may affect the safe provision of K9 Services.
6.3 K9 Services will be carried out in accordance with the agreed Service Order and applicable legal and operational requirements.
7. Cleaning Services
7.1 Cleaning Services will be performed according to the agreed specification, schedule and Site requirements.
7.2 The Client must provide reasonable access to the areas requiring cleaning and notify the Company of any hazardous substances, restricted areas or special cleaning requirements.
7.3 Any additional cleaning work outside the agreed specification may be subject to an additional charge where agreed with the Client.
8. Facilities Management Services
8.1 Facilities Management Services will be provided in accordance with the scope agreed in the relevant Service Order.
8.2 Where the Services involve third-party contractors, specialist suppliers or maintenance providers, the Company may use appropriately qualified and approved subcontractors where reasonably required.
8.3 Any specialist works requiring separate approval, quotation or third-party services will be agreed with the Client before such additional work is undertaken, unless urgent action is reasonably necessary to protect people or property.
9. Personnel and Subcontractors
9.1 The Company will determine which Personnel are assigned to provide the Services, subject to any reasonable requirements agreed with the Client.
9.2 The Company may use approved subcontractors where appropriate to deliver the Services.
9.3 The Company will remain responsible for managing the Services provided by its Personnel and approved subcontractors in accordance with the Contract.
10. Fees and Payment
10.1 The Client will pay the fees specified in the applicable Service Order or quotation.
10.2 Unless otherwise agreed in writing, invoices are payable within the payment period stated on the invoice.
10.3 The Company will provide reasonable details of charges where requested by the Client.
10.4 Additional Services requested by the Client that fall outside the agreed scope may be charged separately following agreement of the applicable price.
10.5 If an invoice is disputed, the Client should notify the Company promptly and provide reasonable details of the dispute.
11. Cancellation and Termination
11.1 Either party may terminate the Contract in accordance with the notice period specified in the relevant Service Order.
11.2 Either party may terminate the Contract where the other party commits a material breach and, where the breach can be remedied, fails to remedy it within a reasonable period after receiving written notice.
11.3 The Company may suspend Services where there is a serious and immediate health, safety or security risk, or where continued performance would be unlawful or reasonably unsafe.
11.4 Termination or cancellation will not affect any rights or obligations that accrued before the termination date.